{"id":636,"date":"2024-07-28T22:14:49","date_gmt":"2024-07-28T12:14:49","guid":{"rendered":"https:\/\/andyhowes.local\/?page_id=636"},"modified":"2024-07-28T22:14:50","modified_gmt":"2024-07-28T12:14:50","slug":"shelter","status":"publish","type":"page","link":"https:\/\/andyhowes.local\/cv\/shelter\/","title":{"rendered":"Shelter"},"content":{"rendered":"\n<p>I began working for <a href=\"https:\/\/www.shelter.org.uk\/\" data-type=\"link\" data-id=\"https:\/\/www.shelter.org.uk\/\" target=\"_blank\" rel=\"noopener\">Shelter<\/a>, a UK housing and homelessness charity, in 2023. As manager of the Dynamics 365 based Supporter CRM, I am responsible for the ongoing operation and development of the CRM.<\/p>\n\n\n\n<p>The Supporter CRM serves as the single source of truth on the organisation&#8217;s supporters. Over 20 data sources connect to the Supporter CRM, letting the organisation view, manage and respond to petition signatures, campaign actions, donations, legacy pledges, event sign ups and more.<\/p>\n\n\n\n<p>My responsibilities includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gathering and prioritising user requests and requirements.<\/li>\n\n\n\n<li>Sprint and project planning.<\/li>\n\n\n\n<li>Ensuring GDPR compliance.<\/li>\n\n\n\n<li>Managing data integrations and improving data quality.<\/li>\n\n\n\n<li>Collaborating with the Data &amp; Insight team to empower data driven decision making.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Supporter CRM Manager<\/h3>\n\n\n\n<p>2023 &#8211; present<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduced Dynamics and licensing costs by 29% YoY, by conducting a licensing review, proposing and implementing a data lifecycle framework.<\/li>\n\n\n\n<li>Created a Super Users group to empower teams across the organisation to adopt Dynamics features into their processes.<\/li>\n\n\n\n<li>Implemented embedded Power BI reporting in Dynamics to enable users to access the effectiveness of campaigns without leaving the CRM.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I began working for Shelter, a UK housing and homelessness charity, in 2023. As manager of the Dynamics 365 based Supporter CRM, I am responsible for the ongoing operation and development of the CRM. The Supporter CRM serves as the single source of truth on the organisation&#8217;s supporters. Over 20 data sources connect to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":638,"parent":156,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"class_list":["post-636","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/pages\/636"}],"collection":[{"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/comments?post=636"}],"version-history":[{"count":2,"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/pages\/636\/revisions"}],"predecessor-version":[{"id":639,"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/pages\/636\/revisions\/639"}],"up":[{"embeddable":true,"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/pages\/156"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/media\/638"}],"wp:attachment":[{"href":"https:\/\/andyhowes.local\/wp-json\/wp\/v2\/media?parent=636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}